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Returns, Exchanges & Warranty Policy

Returns, Exchanges & Warranty Policy
This Returns, Exchanges, and Warranty Policy establishes the terms and conditions applicable to requests for returns, exchanges, replacements, or claims regarding products marketed by EXHIBA.MX.
By making a purchase, the customer declares to have reviewed the characteristics, materials, measurements, colors, specifications, and all other published product information, accepting the terms of this policy.
1. Timeframe to Request a Return
Return requests for reasons other than manufacturing defects or errors attributable to EXHIBA.MX must be submitted within a maximum period of 7 (seven) business days starting from the delivery date recorded by the shipping courier.
Once this period has elapsed, no returns can be requested, except for cases provided by applicable legislation or under product warranty.
2. Product Conditions
For a return to be authorized, the product must be in the same condition as it was delivered, preserving its commercial value.
The product must:
  • Be complete.
  • Show no signs of use.
  • Not have been assembled, installed, or modified.
  • Retain its original packaging.
  • Include all accessories, manuals, tags, protections, and any elements originally delivered.
  • Be clean and free of damage.
Returns will not be accepted for products showing:
  • Dents or impacts.
  • Scratches.
  • Stains.
  • Dirt.
  • Moisture.
  • Damage caused by the customer.
  • Broken, altered, or incomplete packaging.
  • Missing parts or accessories.
All returns will be inspected by EXHIBA.MX before being approved.
3. Order Receipt and Claims
It is the customer's responsibility to check the condition and content of their order upon receipt.
If any of the following situations are detected upon delivery, it must be reported within the first 24 hours following delivery:
  • Product different from the one ordered.
  • Dimensions different from those specified in the order.
  • Incorrect model or color.
  • Damaged product.
  • Incomplete product or missing parts.
To validate any claim, it is mandatory to provide:
  1. Order or quotation number.
  2. Name used to make the purchase.
  3. Clear photographs of the received product.
  4. Photographs of the inner and outer packaging.
  5. Photograph of the shipping label or tracking guide.
  6. Evidence clearly showing the reported issue.
EXHIBA.MX may request additional evidence when necessary to validate the claim. Without sufficient evidence, it will not be possible to verify the reported incident; therefore, EXHIBA.MX will not authorize exchanges, replacements, returns, or refunds until the necessary verification information is provided.
Once the information is received, EXHIBA.MX will perform the corresponding review.
  • If the error is confirmed to be attributable to EXHIBA.MX: The product will be collected at no cost to the customer, and the correct product will be sent free of charge. If the item is unavailable, an equivalent product, a store credit, or the corresponding refund may be offered, as applicable.
  • If the review determines that the shipped product matches the order placed: And fulfills the specifications published on the website, the claim will be considered groundless.
4. Damaged Products or Manufacturing Defects
If the product has a manufacturing defect or suffered damage during transport, it must be reported within the first 24 hours after delivery, attaching photographic evidence.
Once the incident is validated, EXHIBA.MX may offer:
  • Product replacement.
  • Repair.
  • Exchange for another product.
  • Store credit.
  • Refund.
The solution will be determined according to the nature of the case and in compliance with applicable law.
5. Products with Dimensions or Characteristics Different from Expected
All products marketed by EXHIBA.MX include photographs, measurements, materials, and technical specifications. It is the customer's responsibility to verify this information before making a purchase.
Fulfillment errors will not be considered for cases resulting from:
  • Incorrect selection by the customer.
  • Misinterpretation of the published measurements.
  • Personal expectations regarding size, color, or proportions.
  • Change of mind after the purchase.
In these cases, the general return conditions established in this policy may apply.
6. Applicable Costs
When a return is authorized for reasons not attributable to EXHIBA.MX:
  • The original shipping cost will be non-refundable.
  • The customer will cover the return shipping costs.
  • EXHIBA.MX may apply an administrative and restocking fee of up to 20% of the product's value, provided it is legally applicable.
When the error is the responsibility of EXHIBA.MX, all collection and shipping expenses will be covered by the company.
7. Refund Method
When a refund is applicable under the law, it will be issued using the same payment method used by the customer or through a method agreed upon by both parties.
In other cases authorized by EXHIBA.MX, a credit note or positive balance may be granted for future purchases.
8. Non-Returnable Products
Returns will not be accepted for:
  • Used, assembled, installed, or modified products.
  • Products damaged by the customer.
  • Products without original or with altered packaging.
  • Incomplete products.
  • Customized or personalized products.
  • Made-to-order products or items manufactured under customer specifications.
  • Clearance, sale, final sale, or discontinued products.
9. Return Inspection
Every returned product will be inspected by EXHIBA.MX. If the review detects that the product shows different conditions than those reported, evidence of use, damage, missing parts, or fails to meet any requirement established in this policy, the return may be rejected, and the product will be sent back to the customer.
10. Prior Authorization
No return will be accepted without prior express authorization from EXHIBA.MX. Every return must have an authorization number or confirmation issued by our customer service team.
11. Amendments
EXHIBA.MX may update this policy when necessary. Purchases will be governed by the version of this policy in effect at the time the order was placed.
12. Contact
For any request related to exchanges, returns, warranties, or clarifications, you can contact us via:
  • Email: [email protected]
  • WhatsApp / Phone: +52 (33) 3142 4606
  • Business Hours: Monday to Friday from 10:00 AM to 6:00 PM (GMT-6).
Last updated: September 11, 2026.